Gypsy Jazz
Jazz Archtop
Flamenco
Acoustic
Vintage & Used
MANDOLINS
CASES
STRINGS
PICKS
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Ordering and Customer Service
- Ordering
- Pricing and out of stock items
- Shipping
- Duties and taxes
- Returns
- Warranties
- Misc
- Contact
ORDERING
We currently accept orders via telephone, toll free 866 884 6546 or 865 986 9966 and by
email. All prices are in United States’ Dollars (USD) FOB our shop in Friendsville, TN.
Payment by credit card/debit card, bank check, money order, or PayPal. We prefer anything
other than PayPal, an uncaring and greedy service with an unsavory reputation. If anything
goes wrong with PayPal do not blame us and do not expect any kind of timely resolution.
See information here:
Credit or debit card. We do not provide any information provided during credit card ordering
to others.
Check or money order. Make payment to Stephen K. Perry and send with all information
including your contact points to Send to: gypsyjazzguitars.com c/o Stephen Perry 10091
Unitia
Road Friendsville, TN 37737
International payments via wire transfer to our clearing house, inquire so we can determine
correct shipping charges. .
PayPal to mail @ giannaviolins dot com
PRICING AND OUT OF STOCK ITEMS
The price for out of stock items may change and we reserve the right to change the price
originally quoted or posted if our costs are increased by our suppliers. We will notify you of
any price change and confirm your acceptance prior to filling your order
SHIPPING
In stock items ordered in the morning usually ship the next business day. Items ordered in
the afternoon may ship a day later. Items not in stock generally ship within 7 business days
depending on how quickly we can get the items from suppliers. Some items may be drop
shipped. Items requiring setup or needing special services may take longer to ship. You
should receive an email confirmation of shipping from FedEx for most items. Look for an
email from FedEx in your inbox or bulk mail folder! If we cannot fill your order within a
reasonable time, we’ll suggest alternatives. We do go to shows, vacations, etc and may not
be able to ship immediately. There are only 1.5 of us.
We usually ship via FedEx ground for domestic orders and via US Postal Service for
international orders. If you require another carrier please let us know as soon as possible.
AK, HI, PR, APO go USPS and may require additional postage, inquire. Signature required
on all instrument deliveries – no exceptions. Street address required. For international
shipments, insurance for the full amount isn't always available from the postal service. We
suggest arranging for your own insurance. We place the actual purchase price on any
official forms.
We ship “FOB” (free on board) our store or supplier's warehouse with shipping charges not
refundable. The item is yours when a carrier accepts it and you bear risk of loss, just as if
you'd walked out of our shop with the item. We pack and insure on your behalf and cannot
guarantee nothing will happen
during transit. By ordering, you agree that instruments packed in their original cases as
originally shipped by our supplier are properly packed by us and any claims lie against the
carrier. Please inspect items immediately. If an item is damaged in shipping, please contact
us immediately and save all packaging. We will help you as much as we can in filling out
paperwork, handling refunds, or any other reasonable help. But we won't accept damaged
goods for full refund and may reject them entirely.
You're welcome to come and pick up purchases or arrange for a carrier to pick them up. If
you pick up the item, sales tax is due whether or not you paid ahead of time.
DUTIES AND TAXES
We collect 9.25% sales tax on goods and services delivered in Tennessee, no exceptions.
We do not collect taxes for other US states. We are not responsible for duty or any other
fees including brokerage fees paid in importing items we ship outside the United States and
will deduct from any refund duties and fees we incur for returned items or may reject items
requiring those payments. Please check on import restrictions prior to ordering.
RETURNS
We provide a 72 hour approval period on new instruments, 24 hours on used instruments;
International sales, clearance goods, specials, goods modified at your request, “as is” and
“no return” goods excluded. You must contact us within the approval period to receive return
authorization. If you contact us to say you're happy with the item, then the approval period is
over. The goods must be in the carrier's possession with all original packing & paperwork
within one business day after we approve your return via telephone or email. A failed
delivery attempt counts as receipt and starts the approval period, no exceptions, make sure
someone will be available to sign for an instrument! Ebay returns must have eBay number in
large numbers on outside of box. You are responsible for return shipping costs and are
responsible for any damage during return shipping. We reserve the right to reject
unauthorized returns. A signature on a carrier's record does not indicate that we have
inspected the item and are taking it back, merely that it has been delivered for inspection.
We charge a flat minimum 15% restocking fee for cases, accessories, and other non-
instrument goods returned within 10 days of purchase following authorization, shipping not
refunded.
Returned goods must show no signs of damage, wear, or abuse and must be exactly as
shipped and marked as indicated above or we may reject goods or impose an additional
minimum restock fee up to 100% at our discretion.
Goods modified or customized by us or other manufacturers at your request may be
returned only on our specific agreement; inquire. We may reject return or impose
reasonable charge for reversing modifications and custom work, or may assess a
reasonable restocking fee up to 100%. Charges for mandovoodoo (tm) optimization and
other special services are not refundable.
You agree that these return provisions do not make this transaction a “Sale on Approval” or
“Sale or Return.”
WARRANTIES
Manufacturer's warranties apply on new items. To the maximum extent permitted by
applicable law, we expressly disclaim all warranties and conditions on purchased items,
whether express, implied or statutory, and including but not limited to all warranties of
merchantability, fitness for a particular purpose, title and non-infringement of third party
rights. Contact individual manufacturers for warranty service procedures.
MISC.
Tennessee law applies, disputes may be settled by binding arbitration at our discretion,
venue Loudon County, Tennessee unless we select other. We deny liability for any loss you
suffer from unauthorized access to any data you provide when accessing or ordering from
us. You agree that failure to pay or chargeback represents breach of contract and agrees to
compensate us for attorneys' fees, court costs, investigation costs, and any other incidental
or consequential costs including collections costs to the maximum extent allowed under the
law including interest and that a judgment need not be entered for us to turn your account
over to our collection agency. Text and images copyrighted, do not infringe.
CONTACT
Stephen Perry
10091 Unitia Road Friendsville, TN 37737
866 884 6546 toll free
865 986 9966
865 986 9967 fax
mail at gypsyjazzguitars.com
mail at giannaviolins.com
mail at mandovoodoo.com
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